IT Calendar access for Non-SAP Focused Run Users

The work mode management function is use to maintenance. During the maintenance the alerts are suppressed. The same information can also be made generally available to serve as a IT calendar for all interested persons. This can be people for the IT department and the business. These users are mainly interested in planned downtime of the IT systems.

Use of the IT calendar for non-SAP focused run users

After the setup each person can now use this URL:

https://<host>:<port>/sap/bc/ui5_ui5/sap/itcal_external/index.html? FILTER_VARIANT=<public_variant-name>&sap-client=<client>

End result looks like this:

Setup of IT calendar access for non-SAP focused run users

The basic steps are described in OSS note 2926433 – IT Calendar access to Non-SAP Focused Run Users.

Create a system user with copy of role SAP_FRN_APP_ITC role and update it with the UI5 application “itcal_external”(IWSG and IWSV).

Also add these 4 not documented authorizations:

Display for service availability management:

Display for work modes:

Add generic services:

Add filter bar rights:

Activate these 2 SICF services:

  • /default_host/sap/bc/bsp/sap/itcal_external
  • /default_host/sap/bc/ui5_ui5/sap/itcal_external

On the Logon tab of these 2 services set the user ID and password of the newly created system user.

Do the same for the external system alias /sap/itcalnonsolman (also in SICF transaction): also here set the user ID and password for the newly created system user.

After settings are done, execute testing. Most issues are coming from lack of auhtorizations.

OSS notes

Relevant OSS notes:

Work mode management

There will be planned maintenance on SAP systems and the below databases, operating systems and the below infrastructure. During this planned maintenance, you don’t want any alerts and mails from SAP Focused Run, since the application is not available for a planned time.

Using the work mode management function you plan these maintenance events.

Questions that will be answered in this blog are:

  • How can I set up planned maintenance for systems monitored by SAP Focused Run to temporarily suppress the alerts during maintenance?
  • How can I see the current maintenance and planned upcoming maintenance?
  • Can I make a public page for the IT calendar?

Planning maintenance

Goto the IT calendar and workmode management tile:

Select the system (or select multiple systems in one go) and create the work mode for maintenance, and immediately switch to Expert Mode:

With expert mode you can simply set start and stop date and time.

You also should check the scope (the system will make a proposal) and extend if needed:

After saving, you can send notification via mail on the planned maintenance:

You can now see the planned maintenance in the calendar mode.

Overview of upcoming events

If you are in the calendar mode there can be a lot of systems. The overview screen for upcoming events will filter on the systems which have maintenance mode planned:

Actual maintenance

Actual maintenance can be seen in the System Down monitor:

You will only see maintenance that is currently running in the system down monitor, not the upcoming events.

Alert suppression

Alert suppression is in details set in table ACWMGLOBALDIR (maintenance via transaction SM30). See also this OSS note 3142800 – Health Monitoring Alerts generated during an active workmode in Focused Run for all the details.

Tips and tricks

Can I select multiple systems for planned maintenance in one go? Yes you can, this will save you a lot of time to input.

Can I make a recurring maintenance? Yes you can, in the scheduling screen mark the maintenance as recurring.

Can I make a public page for the IT calendar? Yes, you can, follow the instructions in OSS note 2926433 – IT Calendar access to Non-SAP Focused Run Users. For full description how to do this, read this dedicated blog on this topic.