Activating SAP Cloud ALM…

This blog will explain the steps to activate SAP Cloud ALM.

Check the use cases of Cloud ALM on the Cloud ALM expert portal.

Organizational preparation

This might be taking the most time in larger organizations. SAP will allow 1 Cloud ALM per customer. But the customer might have multiple SAP systems managed by multiple SAP competence centers. In this case, you need to align who will call off the Cloud ALM system.

Identity provider choice

You can use Cloud ALM with integration to your own corporate identity provider or use the SAP IAS (Identity Authentication Service).

Changing can be done later on. See OSS note 3020352 – How to specify a different IAS tenant for your SAP Cloud ALM tenant. But keep in mind here that there is no migration of user and access data (so you have to redo it manually).

When choosing your own identity provider, you can end up in a weird maintenance issue, that you have to create a SAP support ID and e-mail in your own identity provider to give SAP access to your Cloud ALM system. See OSS note 3032960 – Steps for Providing an SAP Cloud ALM user for Development to Access the SAP Cloud ALM Tenant.

Technical preparation

Read and understand the usage rights of cloud ALM. Most important here is the limit of maximum 8 GB data usage.

Read and understand the “Setup and admin guide for Cloud ALM“.

Setting up multiple admins if required: 3248116 – How can the Initial user who provisioned SAP Cloud ALM setup additional SAP Cloud ALM Admins?.

Actual call off

After the preparation follow the steps in the guide for the actual call off. The process can be completed in a working day.

Monitoring content servers…

Content servers are often used to store attachment and data archiving files. They are technical systems with usually no direct access for end user. End users normally fetch and store data form content server via an ABAP or JAVA application.

Technical setup

The technical setup for monitoring content server in SAP Focused Run is described in detail in a PDF attached to OSS note 3151832 – SAP Content Server 6.40/6.50/7.53 Monitoring with SAP Focus Run. There is no need to repeat here.

The main part of content server monitoring is availability.

ABAP connection to content server monitoring

In some cases both your ABAP stack and content server are up and running, but communication between them is failing on application level. This leads to not working system for end users. Root causes can be firewall issues, certificate issues, or somebody altered settings.

To test the ABAP system connection to content server a custom ABAP program is needed. See this blog. You can schedule the program in batch and set up a new custom metric to capture the system log entry written by the program.

System host template

For system host the regular CPU, memory, disc template is sufficient. Finetune the thresholds to your comfort level.

Database template

Important items of the database template:

  • Database availability
  • Database health checks
  • Backup

In most installations it is chosen to install Content Server with the SAP MaxDB database (similar to LiveCache).

Relevant OSS notes